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Returns and refunds

Find out how to get a replacement product or get your money back quickly

Returns and refunds

We accept returns of goods purchased in PanzerGlass™ own webshops. If the item was purchased from a retailer, please contact the retailer directly. The return will then be processed on the basis of the merchant´s applicable terms and conditions. In a

What is your return policy?

You have the right to return items for a refund within 14 days of receiving the products without stating a reason. In order for a return to be accepted, please ensure that the following is true for the products you are returning:. If the product was

How do I return a product?

If you have received the product and wish to return it, you can use the Returns Portal on our website. To access this, please use your email address and order ID. Please see the instructions below:. If you would rather like to contact us directly thr

What products can be returned?

You have the right to return an item for a refund within 14 days of receiving it without stating a reason. If you wish to return your order, please send it back to us, and we will process your case as soon as possible. Before returning the order for

When can I return my order?

You have the right to return an item for a refund within 14 days of receiving it without stating a reason. If you wish to return your order, please send it back to us, and we will process your case as soon as possible. Before returning the order for

Can I return a product at one of your retail partners?

Unfortunately, no. If the product has been purchased in our web store, you will have to return it back to our warehouse.

What condition should the product be in when I want to return it?

To make the returns process as simple as possible, the product must be returned unopened. The following conditions must be met:

When will I receive my refund?

We will take care of this part as quickly as possible! As soon as we have received the product and checked that everything is in order, we will refund your money. You can expect to have the refund in your bank account within 1-5 business days.

Can I return a product that has not been bought on the official webshop?

Unfortunately, no. If you have purchased an item from one of our retailers, we kindly ask you to directly contact the dealer regarding your return. However, if you have any questions regarding our products, we will, of course, be ready to help you!

Can I get a refund if the price of a product has changed since I ordered the item?

We accept returns of good purchased in PanzerGlass™ own webshops. If the item was purchased from a retailer, please contact the retailer directly. The return will then be processed on the basis of the merchant´s applicable terms and conditions. We ad

I haven´t received my refund. How long does it take?

If you have returned your order and are waiting for a refund, you should have received an email confirming the return. If you haven’t received this email and it has been more than 14 days since you returned the order, you are welcome to contact us at

How can I track my return?

The tracking number of your order can be found on the return label. By typing: "[Carrier name] Parcel tracking" into Google and entering the tracking number, you will know exactly where your return package is located. You can find the tracking number

Did you receive my return?

We will contact you as soon as we start processing your return. Remember to check your spam filter. Depending on which country you are returning the product from, it will usually take 7-14 business days for us to receive and process your return. We w