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How do I return a product?Updated a year ago

If you have received the product and wish to return it, you can use the Returns Portal on our website. To access this, please use your email address and order ID.

Please see the instructions below:

  1. Log in to the online return portal on our website using your email address and order ID.
  2. Select the product you would like to return.
  3. Print out the prepaid shipping label received by email.
  4. Lastly, return all products selected using the label you have received.

If you would rather like to contact us directly through our email, you can simply send the following information to [email protected]

Order number (ex. #UK1000)
Pictures clearly displaying the damage
- How the damage happened
- Product number or Name (SKU)

By including this information, you will receive a quicker and easier handling of your complaint, and that the communication is as comprehensive and accurate as possible.

Note: It can be an advantage to return the items in the original packaging to ensure that the product is protected on equal terms as upon delivery.

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