What products can be returned?Updated 2 years ago

You have the right to return an item for a refund within 14 days of receiving it without stating a reason. If you wish to return your order, please send it back to us, and we will process your case as soon as possible.

Before returning the order for a refund, please ensure the following applies to the product you are returning:

• The product is in the same condition as when you received it.
• The product is still in the original box, including intact labels and stickers.
• The product was purchased online through our website.

To meet the criteria, please remember to double-check the box and see if the product you have received matches your device. We do not accept exchanges, but we can offer a refund, so you have the flexibility to go to our web store and order a new product for your device.

The way you do this is through our simple and quick Returns Portal , or you can simply send the following information to [email protected]

- Order number (ex. #UK1000)
- Pictures clearly displaying the damage
- How the damage happened
- Product number or Name (SKU)

By including this information, you will receive a quicker and easier handling of your complaint, and that the communication is as comprehensive and accurate as possible.