If you have received an order containing a product with a manufacturing defect or the product has become faulty for some reason, we apologize for the inconvenience. Examples of defects:. If you find one or more above stated defects in the product tha

If you have received an order containing a product with a&#xA0;manufacturing defect or the product has become faulty for some reason, we apologize for the inconvenience.Examples of defects:&#xA0;<ul><li>Adhesive error: the glass in not properly secured, dust in between PanzerGlass&#x2122; and the screen and air bubbles in the glass</li><li>Fingerprint scanner issues: the scanner can&#xB4;t read my finger properly</li><li>Oil traces or colour defects</li></ul>If you find one or more above stated defects in the product that you purchased, you can file a complaint by contacting our Customer Service at <a href="mailto:customercareeu@panzerglass.com">customercareeu@panzerglass.com</a> instead of returning the product via our webshop. This way we can process your complaint faster and send you a new item.&#xA0;The refund policy covers any defect on a PanzerGlass&#x2122; product before it has been put to use, such as discoloration or defective adhesive that appears immediately after applying the glass to your device.&#xA0;We look forward to helping you!

I have received a faulty product. What do I do?

If you have purchased an item from one of our retailers, we kindly ask you to directly contact the dealer regarding your complaint. We can only process complaints regarding products that were bought directly from one of our official webshops. However

If you have purchased an item from one of our retailers, we kindly ask you to directly contact the dealer regarding your complaint. We can only process complaints regarding products that were bought directly from one of our official webshops.&#xA0;However, if you have any questions regarding our products, we will, of course, be ready to help you!

I have bought a product from a retailer and it´s faulty. What do I do?

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 PanzerGlass™ International

Are you experiencing issues with our products? Let us solve them!

Complaints

Can I cancel my order?

Can I change my order after it has been placed?

Can I still change the delivery address after the order has been placed?

Has my order been received?

Why haven´t I received my order confirmation yet?

I did not receive all the products I order. What do I do?

Order

Where is my order and how do I track it?

What countries do you deliver to?

How long does the shipping take?

Do you offer free shipping?

What are the shipping costs?

Can I change my delivery address?

Which delivery companies do you work with?

Where will my order my shipped from?

When will my order be shipped?

Do I have to pay any customs fees?

Shipping and delivery

What are the available payment methods?

Did my payment go through?

When will my card be charged?

What is the CVC on my payment card?

Is my payment information safe?

How can I use a discount code?

Payments

Returns and refunds

What is your return policy?

How do I return a product?

What products can be returned?

When can I return my order?

Can I return a product at one of your retail partners?

What condition should the product be in when I want to return it?

When will I receive my refund?

Can I return a product that has not been bought on the official webshop?

Can I get a refund if the price of a product has changed since I ordered the item?